Help/Site Support
To help visitors better understand how Liftopia works, we have put together our most frequently asked questions. If the FAQs below don’t meet your needs or you’d prefer to deal directly with our support team, please contact Liftopia directly at:
E-mail: support@liftopia.com
Toll-free Phone: (888) 205-1764
Resort Partner Signup: partners@liftopia.com
FAQs
Here are a few of the most common questions visitors have about our site and purchasing lift tickets through Liftopia.
How do I get my lift tickets?
What documents will I need in order to pick up my tickets?
I forgot my log in name or password. What do I do?
How is Liftopia able to offer lower-priced lift tickets?
Which mountain resorts can I purchase tickets from through Liftopia?
Can I get a refund or make a cancellation if I am unable to use my lift ticket(s)?
Can I use my lift ticket for any day or must I use it for the day purchased?
How do I get my lift tickets?
You will pick up your lift ticket(s) in person when you arrive at your chosen mountain resort. After purchasing your lift ticket(s) online at Liftopia, you will receive a Purchase Confirmation by e-mail. You must print out this document and present it at the “Will Call” ticket counter/desk of your chosen mountain resort. Remember, only you (the purchaser) can pick up the lift ticket(s), and you must present your Purchase Confirmation as well as a valid picture ID.
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What documents will I need in order to pick up my lift tickets?
You must bring your Liftopia Lift Ticket Purchase Confirmation document and a valid picture ID (driver’s license, passport, etc.) in order to pick up your lift tickets. The Liftopia Lift Ticket Purchase Confirmation is e-mailed to you after purchase. If you are unable to locate your confirmation document, simply log in to the site using your user name and password. You will be able to access and print your confirmation from your account.
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I forgot my log in name or password. What do I do?
Click here to reset your password and regain access to your account.
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How is Liftopia able to offer lower-priced lift tickets?
Liftopia partners with leading resorts across the nation in an effort to get people like you to their slopes more often. We work directly with our Resort Partners to identify opportunities for discounts and promotions that give downhill adventurers more opportunities to ski and snowboard for less. Liftopia is the best place to find great lift ticket deals at mountain resorts nationwide.
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Which mountain resorts can I purchase tickets from through Liftopia?
Here at Liftopia, you can buy tickets to ski and board at many of the nation’s leading resorts. We are constantly working to add more Resort Partners. If you have a specific destination that you would like to see on Liftopia, please e-mail us the resort name at suggestions@liftopia.com.
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Can I get a refund or make a cancellation if I am unable to use my lift ticket(s)?
No. All lift ticket purchases on Liftopia are final and cannot be cancelled, exchanged or refunded. While rigid, these purchase restrictions are what allow our Resort Partners to confidently offer discounted lift tickets through our site. Because resorts know their lift tickets will be sold under precise guidelines, they are able to offer discounts on Liftopia that open up the slopes to more consumers. Liftopia does not guarantee snow conditions, weather conditions or open terrain.
If your travel plans are not concrete or you have good reason to believe you may need to cancel, wait to purchase your lift tickets. You’ll want to be certain you can take advantage of the bargains before you purchase at Liftopia. Keep in mind that weather and snow conditions in the mountains are always changing.
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Can I use my lift ticket for any day or must I use it for the day purchased?
Liftopia lift tickets are good only for the exact dates selected during the time of purchase. You will not be able to modify your ski dates when you go to pick up your lift tickets at the resort.
